Privacy Policy

Introduction

Floss & Finance LLC provides dental billing, coding, claims management, and revenue-cycle support to dental practices. This policy explains what information we collect, how we use it, and how we protect it. It applies to our website and to the services we provide to client practices.

We do not treat patients and we do not offer financing or lending. Most of the information we handle belongs to the dental practices we serve and, by extension, their patients.

  1. Information We Collect

    2. We collect information in a few different ways:

    • From our website: name, business email, phone number, and practice details submitted through contact or consultation forms.

    From client practices: billing records, claims data, insurance information, and other data needed to perform revenue-cycle services.

  2. How We Use Information

    3. We use the information we collect to respond to inquiries, provide billing and claims services to client practices, communicate about ongoing work, and maintain accurate business and financial records. We do not sell personal or practice data to third parties.

  3. Website Cookies and Analytics

    4. Our website may use cookies or similar tools to understand how visitors use the site and to improve its performance. You can disable cookies through your browser settings, though some site features may not work as intended if you do.

  4. Protected Health Information

    5. Some of the data we process on behalf of client practices includes protected health information under HIPAA. Where that applies, our relationship with the practice is governed by a signed Business Associate Agreement that sets out how that information is handled, secured, and reported in the event of a breach.

  5. Data Security

    6. We use administrative, technical, and physical safeguards designed to protect the information we handle, including access controls, encrypted systems where applicable, and restricted access limited to team members who need it to do their work. No system is completely immune to risk, and we work to reduce that risk on an ongoing basis.

  6. Sharing of Information

    7. We do not share client or patient data with third parties except where necessary to perform billing and claims services, such as submitting claims to insurance payers, or where required by law.

  7. Data Retention

    8. We retain business and billing records for as long as needed to provide our services and to meet legal, tax, and regulatory record-keeping requirements. Retention periods for specific data types are outlined in our client service agreements.

  8. Your Rights

    9. If you are a client practice, you can request details about the data we hold on your behalf by contacting us directly. If you are a website visitor, you can request that we delete any personal information submitted through our contact forms.

  9. Changes to This Policy

    10. We may update this policy from time to time. The date at the top of this page reflects the most recent update, and continued use of our website or services after a change means you accept the updated policy.

  10. Contact Us

    11. Questions about this policy can be sent to:

    Email: support@flossandfinancellc.com
    Phone: 1-844-724-6849
    Address: 1915 E 4th Ave, Spokane, WA 99202, USA