Answers to common questions about Floss & Finance dental billing, credentialing, denials, A/R, pricing, reporting, and patient privacy.
Straight answers for practice owners and office managers weighing a billing partner.
We handle the billing work between the treatment room and the bank deposit. That covers claim submission, insurance verification, denial management and appeals, payment posting and reconciliation, A/R follow-up, patient balances, and provider credentialing. Each service has its own page with the full scope.
Yes. Solo practices and small groups are among the practices we serve, and the scope adjusts to what your team needs.
Yes. We support multi-location groups and report by location as well as for the whole organization, so an owner can compare sites.
That depends on the software you use, and we confirm it during your review.
Yes. We verify eligibility and benefits before treatment, so your team knows coverage, frequency limits and the patient's portion ahead of time.
Yes. We manage payer enrollment, re-credentialing, CAQH support, and the tracking that keeps each dentist enrolled. The full list of tasks sits on our Dental Provider Credentialing page.
Yes. We identify each denial, find its cause, correct the claim, and resubmit it. When a correction is not enough, we file the appeal and track its deadline.
Yes. A/R, or accounts receivable, is the money owed to your practice. We work outstanding insurance balances until they are paid or resolved, and we report on aging so you can see where payments are stuck.
We identify and report patient balances as part of payment posting and reconciliation.
Yes. Some practices hand us everything from claim submission through reporting. We build that plan with you in the Customized Plan step.
Yes. When day-to-day billing runs well, and old balances are the problem, we can focus on A/R alone. The Billing Assessment shows how large the cleanup is.
Contract length and cancellation terms are 11 months. Whatever the terms are, we put them in writing before you commit.
We will charge 99 dollar for a practice review. Your start date also depends on how fast we receive access to your systems.
We need access to your practice management software and payer portals, a description of your current billing workflow, recent claim and denial records, and an aging A/R report. Credentialing work also needs provider license and enrollment details.
Reports cover everything on a daily basis: what was billed, what was collected, denial trends, and the state of your A/R.
Under HIPAA, a billing company that handles patient records for a dental practice counts as a business associate. Before any of that data changes hands, the two must sign a written agreement.
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