Refund Policy

Overview

Floss & Finance LLC provides ongoing billing, coding, and claims management services to dental practices, billed on a recurring basis rather than as a one-time purchase. Because of that, refunds work differently than they would for a physical product or a single transaction. This page explains how billing, cancellation, and refund requests are handled.

  1. Service Fees and Billing Cycle

    2. Fees for our services are billed [monthly / per the terms in your service agreement] and cover work performed during that billing period. Fees are based on the scope of services agreed upon in your service agreement, which takes precedence over this general policy where the two differ.

  2. Cancellation of Services

    3. You can cancel services at any time by providing written notice to your account manager. Cancellation takes effect at the end of the current billing cycle unless a different notice period is specified in your signed agreement. Work already performed during an active billing cycle is not refunded upon cancellation.

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  3. Refund Eligibility

    4. Refunds are considered on a case-by-case basis and are generally limited to situations where a billing error occurred on our end, such as being charged for a service that was not delivered. Refunds are not issued for dissatisfaction with claim outcomes that were outside our control, such as a payer's independent decision to deny a claim.

  4. Disputed Charges

    5. If you believe a charge on your invoice is incorrect, contact us within [30] days of the invoice date. We will review the billing record and correct any confirmed error. Charges not disputed within this window are considered accepted.

  5. Circumstances That Are Not Refundable

    6. The following are generally not eligible for a refund:

    • Work already completed during a billing cycle, even if services are cancelled partway through
    • Claims that were correctly submitted but denied by a payer for reasons outside our control
    • Delays caused by incomplete or inaccurate information provided by the client practice

  6. How to Request a Refund

    7. To request a refund or dispute a charge, contact your account manager directly or reach out through the details below. Include your practice name, invoice number, and a description of the issue so we can review it quickly.

  7. Contact Us

    8. Email: support@flossandfinancellc.com
    Phone: 1-844-724-6849
    Address: 1915 E 4th Ave, Spokane, WA 99202, USA