Terms & Conditions

  1. Acceptance of Terms

    2. By engaging Floss & Finance LLC for billing, coding, or claims management services, or by using this website, you agree to the terms outlined here. If you do not agree with these terms, please do not use our services or this website.

  2. Description of Services

    3. Floss & Finance LLC provides dental billing, coding, claims management, and related revenue-cycle support to dental practices. We do not provide dental treatment to patients and do not offer patient financing or lending services. The specific scope of services for each client is defined in a separate signed service agreement, which governs in the event of a conflict with this page.

  3. Client Responsibilities

    4. To provide accurate billing and claims support, we rely on client practices to:

    • Provide accurate and timely patient, procedure, and insurance information
    • Grant necessary access to practice management software and relevant records
    • Notify us promptly of any changes to provider credentialing or payer contracts
    • Review and respond to reports or requests for clarification in a reasonable timeframe

    Delays or errors caused by incomplete or inaccurate information from the client are outside our control and may affect claim outcomes or reporting accuracy.

  4. Confidentiality and Data Protection

    5. We treat all client and patient information as confidential and handle it in accordance with our Privacy Policy and, where applicable, a signed Business Associate Agreement under HIPAA. Client practices are expected to have appropriate authorization in place to share patient data with us for billing purposes.

  5. Fees and Payment Terms

    6. Fees for services are outlined in each client's service agreement. Invoices are due within [30] days of the invoice date unless otherwise agreed in writing. Late payments may be subject to a fee as specified in your service agreement.

  6. Term and Termination

    7. Either party may terminate services with written notice as specified in the applicable service agreement. Upon termination, outstanding invoices remain due, and any client data in our possession will be returned or securely destroyed in accordance with our data retention practices.

  7. Limitation of Liability

    8. Floss & Finance LLC works to accurately submit, track, and follow up on claims on behalf of client practices. We are not responsible for a payer's independent decision to deny, delay, or partially pay a claim, nor for outcomes resulting from inaccurate or incomplete information provided by the client. Our liability for any claim arising from our services is limited to the fees paid for the specific service in question during the relevant billing period.

  8. Indemnification

    9. Client practices agree to indemnify Floss & Finance LLC against claims arising from inaccurate information provided by the practice, misuse of our services, or violation of applicable law by the client.

  9. Governing Law

    10. These terms are governed by the laws of the State without regard to conflict of law principles.

  10. Changes to These Terms

    11. We may update these terms from time to time. The date at the top of this page reflects the most recent update, and continued use of our services after a change means you accept the updated terms.

  11. Contact Us

    12. Email: support@flossandfinancellc.com
    Phone: 1-844-724-6849
    Address: 1915 E 4th Ave, Spokane, WA 99202, USA